In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2022 - 17:00 MST
Update - We will be undergoing scheduled maintenance during this time. You should be able to place and receive calls, text messages, and faxes as normal. However, you will not be able to access the portal or make administrative changes during the maintenance window.
Scheduled - The Nextiva Engineering Team will be performing maintenance on Friday, September 30th at 5:00 pm MST until Monday, October 3rd at 7:00 am MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva portal, including the ability to process any payments or add additional lines, users, or features to your account.
Nextiva Office Under Maintenance
90 days ago
100.0 % uptime
Today
Nextiva CRM Under Maintenance
90 days ago
99.95 % uptime
Today
Nextiva Analytics Under Maintenance
90 days ago
99.95 % uptime
Today
Nextiva Surveys Under Maintenance
90 days ago
99.95 % uptime
Today
Nextiva Chat Operational
90 days ago
100.0 % uptime
Today
Nextiva App Operational
90 days ago
100.0 % uptime
Today
Nextiva Call Center Under Maintenance
90 days ago
99.95 % uptime
Today
Nextiva SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Nextiva vFAX Operational
90 days ago
100.0 % uptime
Today
Cospace ? Operational
90 days ago
100.0 % uptime
Today
NextivaONE Under Maintenance
90 days ago
99.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance for subset of customers Oct 3, 2022 21:00 - Oct 4, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Monday, October 3 at 9:00pm PDT and end on October 4 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:25 MST
Scheduled maintenance for subset of customers Oct 4, 2022 21:00 - Oct 5, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Tuesday, October 4 at 9:00pm PDT and end on October 5 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:27 MST
Scheduled maintenance for subset of customers Oct 6, 2022 21:00 - Oct 7, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Thursday, October 6 at 9:00pm PDT and end on October 7 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:30 MST
Scheduled maintenance for subset of customers Oct 10, 2022 21:00 - Oct 11, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Monday, October 10 at 9:00pm PDT and end on October 11 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:31 MST
Scheduled maintenance for subset of customers Oct 11, 2022 21:00 - Oct 12, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Tuesday, October 11 at 9:00pm PDT and end on October 12 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:33 MST
Scheduled maintenance for subset of customers Oct 13, 2022 21:00 - Oct 14, 2022 04:00 MST
The Nextiva Engineering Team will be performing standard server maintenance on Thursday, October 13 at 9:00pm PDT and end on October 14 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Posted on Aug 29, 2022 - 12:34 MST
Past Incidents
Sep 30, 2022

Unresolved incident: Scheduled upcoming maintenance.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 MST
Scheduled - The Nextiva Engineering Team will be performing standard server maintenance on Wednesday, September 21 at 9:00pm PDT and end on September 22 at 4:00am PDT. You should have received an email with the exact dates that your account will be impacted.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable.

Aug 29, 12:23 MST
Sep 21, 2022
Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 20:16 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 19:18 MST
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 18:05 MST
Investigating - Some users are having difficulty receiving or making calls within the NextivaONE application. Engineers are aware of the issue and working toward a resolution.
Sep 20, 11:34 MST
Resolved - This incident has been resolved.
Sep 20, 03:54 MST
Monitoring - A fix has been implemented and we are monitoring the results. Login to the various Nextiva applications is now working as intended.
Sep 20, 03:34 MST
Identified - Engineers have isolated the issue and are working towards a resolution.
Sep 20, 03:08 MST
Update - We are continuing to investigate this issue.
Sep 20, 02:36 MST
Investigating - A subset of Nextiva customers are currently unable to log in to various Nextiva applications. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Sep 20, 02:05 MST
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022
Completed - The scheduled maintenance has been completed.
Sep 17, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:01 MST
Scheduled - The Nextiva Engineering Team will be performing standard server maintenance on Friday, September 16 at 9:00pm PDT and end on September 17 at 4:00am PDT.

During the maintenance period, you will be unable to log in and make changes within your Nextiva Portal, your Nextiva Call Center dashboard, or your Nextiva App. If you use the App as your primary method of making or receiving phone calls, please be logged in prior to the maintenance start. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue. International dialing will be temporarily unavailable

Sep 6, 10:42 MST
Sep 16, 2022