All Systems Operational
Nextiva Office Operational
90 days ago
99.65 % uptime
Today
Nextiva CRM Operational
90 days ago
99.97 % uptime
Today
Nextiva Analytics Operational
90 days ago
99.96 % uptime
Today
Nextiva Surveys Operational
90 days ago
99.99 % uptime
Today
Nextiva Chat Operational
90 days ago
99.99 % uptime
Today
Nextiva App Operational
90 days ago
99.95 % uptime
Today
Nextiva Call Center Operational
90 days ago
100.0 % uptime
Today
Nextiva SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Nextiva vFAX Operational
90 days ago
100.0 % uptime
Today
Nextiva Drive Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Nextiva Voice Maintenance Oct 18, 21:00 - Oct 19, 04:00 MST
We will be performing maintenance to Nextiva Voice on Friday, 10/18/2019, beginning at 9:00 PM (PST) and ending at 4:00 AM (PST). Call functionality will be fully operational during this time. However, customers will be unable to log in to the NextOS Voice Portal for up to three hours during this window. All portals and features will be accessible and fully functional once maintenance has concluded.
Posted on Oct 11, 15:08 MST
Nextiva Voice Maintenance Oct 19, 21:00 - Oct 20, 04:00 MST
We will be performing maintenance to Nextiva Voice on Saturday, 10/19/2019, beginning at 9:00 PM (PST) and ending at 4:00 AM (PST). Call functionality will be fully operational during this time. However, customers will be unable to log in to the NextOS Voice Portal for up to three hours during this window. All portals and features will be accessible and fully functional once maintenance has concluded.
Posted on Oct 11, 15:09 MST
Nextiva Disaster Recovery Test Nov 8, 23:00 - Nov 9, 01:00 MST
We will be performing a scheduled disaster recovery test on Friday, 11/08/2019, for approximately two hours, beginning at 11:00 PM (PST) and ending at 1:00 AM (PST). Call and fax functionality will be fully operational for Nextiva Voice and vFAX customers during this time; however, customers will be unable to log in to the NextOS Platform or Nextiva vFAX Portals. Customers on our legacy voice and trunking systems will not be able to make calls or access their portal. All portals and features will be fully functional once maintenance has concluded.
Posted on Sep 30, 10:02 MST
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - This incident has been resolved.
Oct 10, 11:55 MST
Investigating - A subset of Nextiva Voice customers are having some inbound calls fail to connect to their service. Our engineers are aware of this and are working to resolve it as soon as possible. This does not affect the ability to place calls. Thank you for your patience.
Oct 10, 11:10 MST
Resolved - This incident has been resolved.
Oct 10, 09:08 MST
Update - A subset of Nextiva CRM customers are currently getting errors when attempting to access the NextOS platform, leaving them unable to access the CRM. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 10, 08:45 MST
Investigating - We are currently investigating this issue.
Oct 10, 08:43 MST
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 19:54 MST
Investigating - A subset of Nextiva CRM customers cannot currently export data. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 9, 16:45 MST
Oct 8, 2019
Resolved - This incident has been resolved.
Oct 8, 12:35 MST
Update - Our engineers have mitigated the symptoms of this incident. We will continue to monitor for additional occurrences until a permanent resolution can be implemented during our standard maintenance window.
Oct 8, 11:05 MST
Update - Our engineers have taken steps to resolve the issues and we have had positive feedback from affected customers. We are monitoring for further symptoms.
Oct 7, 18:47 MST
Monitoring - Our engineers have taken steps to resolve the issues and we have had positive feedback from affected customers. We are monitoring for further symptoms.
Oct 7, 18:47 MST
Update - A subset of Nextiva Voice customers cannot save changes to their account, including availability for Call Centers, and presence information is not available. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 7, 15:44 MST
Update - We are continuing to investigate this issue.
Oct 7, 15:43 MST
Investigating - A subset of Nextiva Voice customers cannot save changes to their account, including availability for Call Centers, and presence information is not available. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 7, 15:34 MST
Oct 7, 2019
Resolved - This incident has been Resolved,

If you were affected, please sign out of the Nextiva App and sign back in to ensure that you can send SMS messages.
Oct 7, 12:06 MST
Investigating - A subset of Nextiva Voice customers cannot send outbound SMS messages from the Nextiva Mobile App. Our engineers are aware of this and are working to resolve it as soon as possible. This does not affect the ability to send SMS messages from the Nextiva Desktop App. Thank you for your patience.
Oct 7, 09:37 MST
Oct 6, 2019

No incidents reported.

Oct 5, 2019
Resolved - This incident has been resolved.
Oct 5, 22:45 MST
Identified - A subset of Nextiva Voice Customers have some phone numbers delivering error messages when called. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 5, 12:51 MST
Update - We are continuing to investigate this issue.
Oct 5, 12:40 MST
Update - We are continuing to investigate this issue.
Oct 5, 12:35 MST
Investigating - A subset of Nextiva Voice customers are experiencing inbound call failures. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 5, 12:33 MST
Oct 4, 2019
Resolved - This incident has been resolved.
Oct 4, 01:16 MST
Investigating - A subset of Nextiva customers are currently unable to log in to the customer portal. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Oct 3, 23:34 MST
Oct 2, 2019
Completed - The scheduled maintenance has been completed.
Oct 2, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 MST
Scheduled - Nextiva will be performing maintenance on 10/01/2019 at 11:00 PM (PST) for up to 2 hours. Customers will be unable to access Nextiva portals for up to 30 minutes during the maintenance window. This includes the Nextiva Voice Portal, Nextiva Platform Portal (NextOS), Nextiva Call Recording Portal, Nextiva vFAX portal, and Nextiva Drive. This maintenance will not impact the ability to make or receive phone calls or faxes, or backend processes within the CRM, like automatic case creation or scheduled rules and reports. We appreciate your patience as we work to keep your service amazing.
Sep 25, 16:19 MST