Nextiva Contact Center Transcriptions Intermittently Not Displaying

Incident Report for Nextiva

Resolved

This incident has been resolved.

Posted Oct 18, 2024 - 11:08 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2024 - 09:19 MST

Investigating

Some users are intermittently encountering an issue where transcriptions do not appear after calls. Engineers are engaged and investigating.

Posted Oct 18, 2024 - 08:26 MST

This incident affected: Nextiva Contact Center.