XBert AI Employee Calling Issues

Incident Report for Nextiva

Resolved

This incident has been resolved.

Posted Jul 16, 2026 - 14:46 MST

A fix has been implemented and we are monitoring the results.

Posted Jul 16, 2026 - 13:50 MST

Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

Posted Jul 16, 2026 - 13:41 MST

This incident affected: NEXT (NEXT XBert AI Employee) and XBert.