Our engineers have mitigated the symptoms of this incident. We will continue to monitor for additional occurrences until a permanent resolution can be implemented during our standard maintenance window.
Posted Oct 08, 2019 - 11:05 MST
Update
Our engineers have taken steps to resolve the issues and we have had positive feedback from affected customers. We are monitoring for further symptoms.
Posted Oct 07, 2019 - 18:47 MST
Monitoring
Our engineers have taken steps to resolve the issues and we have had positive feedback from affected customers. We are monitoring for further symptoms.
Posted Oct 07, 2019 - 18:47 MST
Update
A subset of Nextiva Voice customers cannot save changes to their account, including availability for Call Centers, and presence information is not available. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Posted Oct 07, 2019 - 15:44 MST
Update
We are continuing to investigate this issue.
Posted Oct 07, 2019 - 15:43 MST
Investigating
A subset of Nextiva Voice customers cannot save changes to their account, including availability for Call Centers, and presence information is not available. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Posted Oct 07, 2019 - 15:34 MST
This incident affected: Nextiva Call Center and Nextiva Office.