The delay in call history has been addressed, and users are receiving their details in real-time. This incident has been resolved.
Posted Aug 15, 2024 - 16:41 MST
Update
The delay for call history is decreasing as remediation efforts remain underway. We will continue to update until these actions are complete and call history is reflected in real time.
Posted Aug 15, 2024 - 16:11 MST
Identified
The issue has been identified and teams are working toward resolution. We will continue to provide updates as more information is available.
Posted Aug 15, 2024 - 14:25 MST
Investigating
We are currently investigating a delay in NextivaONE's call history, which is additionally causing a delay in the events received into Analytics. We will continue to update through investigation.