A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.
Posted Jan 29, 2026 - 11:26 MST
Update
We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.
Posted Jan 29, 2026 - 11:14 MST
Update
Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.
Posted Jan 29, 2026 - 10:34 MST
Update
We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.
Posted Jan 29, 2026 - 09:53 MST
Identified
This issue has been identified, and teams are working on implementing a fix.
Posted Jan 29, 2026 - 09:04 MST
Investigating
A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.